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  • EIS Engineer

Industry Insurance
Location Bangalore
Experience Range 1 - 4 Years
Qualification btech
Not active

Functional Any
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

Job Title: EIS_ Support_ Analyst

Function: EIS Support- Business Productivity-Tools, Process & Methods

Location: Bangalore

Position: 2

 

Job Description:

 

  1. Provide Support to client’s internal users on use of Engineering Applications, Product life cycle management, Product development Processes, Product design methods, Product/Component standardization.
  2. Participate actively for testing or validation of the tools from a support and customer perspective.
  3. Adaptive in nature to the changing environment and willingness to learn new systems in changing contexts. Willingness to learn about other functions such as Manufacturing, Industrialization, Procurement, Marketing etc and contribute to their collaboration with engineering users.
  4. Developing and maintaining strong working relationships with Internal Groups such as Tool verification and validation, Software application Support, Data migration and Engineering and other relevant company resources. 
  5. Take care of user administration activities for various PLM, ALM, ECAD and  MCAD applications (Tool installation, user activation / deactivation, role & project creation).
  6. Ensure that the timely & quality support is provided through on-call and ticket management tool mmaintaining a high level of customer satisfaction through knowledge of the customer's organization while building a mutually beneficial relationship and dedication to the account.
  7. Ensure that the timely & quality support is provided through on-call and ticket management tool.
  8. Continuous interaction with L2 and L3 support resources to get resolutions for complex issues.
  9. Generate quarterly ticket analysis report and provide recommendations to L2 support.
  10. Effectively contribute to support knowledge base.
  11. Willingness to manage L1 activities for new technology introduced in the PLM portfolio.
  12. Provide regular updates on the tickets resolved to Team Leader and functional manager.

 

Technical Skills:

  1. Understanding of CREO.
  2. Basic understanding of PLM/PDM & Design concepts.
  3. Optional – ProE, Windchill basic knowledge.

 

Soft Skills:

  1. Good Communication and Presentation skills
  2. Good logical and analytical problem solving skills.
  3. Respect the company strategy and align the task execution with the decision made.
  4. Team player :
    1. Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for work.
    2. Promote collaboration and empowerment within team,
  5. Ability to pay attention to detail, multi-task and work in a fast paced environment.
  6. Ability to establish and maintain effective working relationships with customers, company management and fellow employees.
  7. Ability to communicate effectively and tactfully with those contacted in the course of work, both in oral and written form.
  8. Ability to work in a culturally diverse workplace with people from a variety of backgrounds, cultures and beliefs.

 

Languages: English (must).

 

Qualification: Diploma/BE in Mechanical/Electrical/Electronics/Production

 

Experience: Fresher from college or 1 to 2 years of experience.

 

 

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