EXPERIENCE:
3-6 years of experience in supporting Enterprise-level (100s of servers – Global support) Windows based Server environments (Windows 2003/2008 Server)
• Excellent Communication
• Should have sound Technical knowledge on Active Directory, Windows Administration, MS Exchange
knowledge, and understanding of Citrix environment. Windows based Server environments (Windows 2003/2008/2012 Server) – MCSA or MCSE on 2003/2008/2012 preferred – Troubleshooting skills mandatory
• Installation & Setup
• Network Configuration
• Printing
• Event Viewer and other Windows Administrative Tools
• Performance Monitor and other performance management tools
• Minimum 2 years of experience in managing Exchange 2007/2010 based Messaging environment
• Troubleshoot mail flow/performance issues
• Install/configure/maintain Exchange 2007/2010/2013 server product
• Managing Exchange 2007/2010/2013 high-availability clusters
• Public Folder replication and load-balancing
• Expertise on Windows Administrative Tools, Resource Kit Tools, Windows Support Tools
• Windows Security fundamentals
• Logon and Authentication (logon scripts)
• Security Policies (Account Policies, Local Policies, Event Log, System Services, Registry)
• Distributed File Systems
• Experience with Server OEM Management tools:
• HP System Insight Management
• Dell OpenManage
• Remote Lights-out based tools (iLO/DRAC)
• Experience in performing Active Directory related activities:
• AD Object management (User/Group/Computer)
• Site/Subnet management
• Group Policy creation/deletion/link/unlinking/etc
• Experience in working on one or more Software/Patch Deployment software such as UpdateExpert, SCCM, WSUS, etc
• Experience on Scripting on Windows Platform – VBScript/WMI & Powershell
• Effective Communication, Analytical and troubleshooting Skills.
• Must be Quality oriented and focus on driving excellence.
• Must have experience in operating under Incident and Change Management process/procedures.
• Ability to solve problems quickly and completely.
• Ability to follow operational run books provided by Subject matter experts.
• Ability to manage multiple tasks in a shift, under strict deadlines with high quality of delivery
• Perform daily checkouts and performance monitoring of applications and key infrastructure services
• Provide Level 2/Level 3 support for alerts generated by the firms monitoring systems
• Manage issue and case escalations to SME and Engineering teams.
• Scheduling and deploying of monthly Microsoft Patches and Quarterly system build releases.
• Deploy application and system components to target servers globally using firm standard software distribution tools and processes.
PREFERRED
• Experience in managing Blackberry Enterprise Server environment (installing hotfixes/policy management/troubleshoot mailflows)
• Marimba Deployment Manager – using EPTuner, command-line (runchannel.exe, tuner.exe) – performing mass deployments of Marimba channels to Windows machines
• Bigfix/WSUS/SMS/SCCM – for Patch Management/Software deployment
• Sharepoint 2013 administration
• SCEP Antivirus Management
• Administration using Citrix Presentation Server console
• Academic knowledge of using SQL Server to perform SQL queries and data manipulation
• Microsoft Excel 2007 / 2013– using features such as Pivots, Data Connections, etc
• SQL Server Reporting Services – ability to connect to data repositories and design dynamic reports using SQL Server reporting services
• VMWare Virtual Center/vSphere Console – experience in perform Administration activities using Virtual Center console (such as restarting Virtual Machines, connecting to VM Remote console, VMotion, etc)