• CS Core Engineer

Industry : Telecom / ISP
Location : Bangalore
Experience Range : 4 - 8 Years
Qualification : Bachelors of Technology (B.Tech)
Not active

Functional: IT Software- Embedded / EDA / VLSI / ASIC
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
Roles and Responsibility :

Job Description:

  • Must have hands on experience on Huawei PS equipment that is ePDG/TGW/AAA/USN/UGW/PCRF/DNS/CG.
  • Should be able to handle emergency issues individually and must have a track record.
  • Experience of ePDG, TGW and AAA is desired.
  • Must have both operations and commissioning experience
  • Track record of release upgrades is a plus
  • Must have understanding of VoLTE, VoWiFi and CSFB
  • Should be well versed in Huawei procedures of emergency handling/case handling/patch updates/precaution/rectification handling etc
  • Good understanding of PS related 3GPP standards and protocols: (Gn/Gp, Gx, Gy, Radius, Diameter, Gi, MAP, etc)
  • Experience in NVF and Cloud platforms such as Openstack is desired
  • Experience in Linux System Administration and Networking is desired



  • Second line support with necessary expertise to resolve issues escalated from Front office;
  • Handles and analyses Trouble Tickets and recommends timely actions and solutions to Trouble Tickets
  • Collects and analyses required logs and traces during and post fault investigations
  • Handles and executes Change Requests within the stipulated time frame
  • Follows up with the customer to ensure first call resolution and achieves and delivers 100% customer satisfaction
  • Escalates Trouble Tickets to third line multivendor TACs when BO cannot solve them and   monitors them until solved
  • Performs second level Preventive Maintenance of nodes
  • Involvement in upgrade/updates of PS NEs and PCRF (Huawei)
  • Develops, maintains and performs L2 Health Checks and scripts as well as technical processes and tools
  • Monitors and Troubleshoots Network performance issues and customer faults
  • Periodically monitors and delivers performance reports in order to reach the agreed KPI’s
  • Participates in internal and external training sessions in order to permanently improve his/her technical skills
  • Hands-on experience on 2G, 3G, 4G configuration in all PS core NEs for both home and roaming scenarios
  • Ability to handle new projects/solutions ATP procedure
  • Support for out of duties hours like weekends and official vacation days by On-Call
  • Ensure compliance with all applicable policies & regulatory requirements on Information Security
  • Ability to handle individual customer complains related to billing and charging issue


Desired Candidate :
4 to 8 years’ experience in PS operations with Very good English (spoken & written), University Graduated with Electrical, Telecommunication or Computer Engineering background
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