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Job Title- Back Office Core engineer
Functional- Any Other
Industry- Telecom / ISP
Location- Bangalore
Experience Range- 4 - 8 Years
About Us
Since 1997, Magna Infotech has been a leading provider of technology staff augmentation & solutions in the Indian sub-continent. The only staffing company with industry focused verticals, Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. Our 11,000+ associates are proficient in 450+ skill sets, across multi industry sectors. They are ably supported by sophisticated internal tools, an industry leading fulfillment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies it is our constant endeavor to be recognized as a “partner-of-choice
About Company
www.magna.in
Roles and Responsibility

Job description:

  • University Graduated with Electrical, Telecommunication or Computer Engineering background
  • 4 to 5 years’ Experience in similar environment
  • Hands-on Experience on Huawei Core Products (MSS, MGW, HSS, SPS, IMS, etc)
  • Advanced Knowledge of GSM/UMTS/LTE architecture, interfaces, reference points, functions and protocols (LTE/IMS knowledge is a plus) at Core Network CS level
  • Functional description of involved NEs: BTS, Node B, BSC, RNC, HLR, STP, MSC, MGW, HLR, SBC, CSCF; CDMA CS, W-CDMA CS, IMS
  • Functional description of MVNO, Roaming, Number Portability
  • General understanding of Traffic & Performance cases
  • Very good knowledge of protocols (MAP, CAP, INAP, ISUP, Sigtran, SIP and Diameter)
  • Knowledge of SIGTRAN, SIP, TCP/IP (L2/L3) based protocols
  • Analyze and interpret traces (protocol analyzer traces and network element traces)
  • Good knowledge of support and supply processes
  • Highly Flexible to support on call roster
  • Good Communication Skills

 

Responsibilities:

  • Second line support with necessary expertise to resolve issues escalated from Front office
  • Handles and analyses Trouble Tickets and recommends timely actions and solutions to Trouble Tickets
  • Collects and analyses required logs and traces during and post fault investigations
  • Handles and executes Change Requests within the stipulated time frame
  • Follows up with the customer to ensure first call resolution and achieves and delivers 100% customer satisfaction
  • Escalates Trouble Tickets to third line multivendor TACs when BO cannot solve them and monitors them until solved
  • Performs second level Preventive Maintenance of nodes
  • Involvement in upgrade/updates of live nodes
  • Develops, maintains and performs L2 Health Checks and scripts as well as technical processes and tools
  • Monitors and Troubleshoots Network performance issues and customer faults
  • Periodically monitors and delivers performance reports in order to reach the agreed KPI’s
  • Participate in internal and external training sessions in order to permanently improve his/her technical skills

 

 

Desired Candidate