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  • Back Office Core engineer

Industry Telecom / ISP
Location Bangalore
Experience Range 4 - 8 Years
Qualification Bachelors of Technology (B.Tech)
Not active

Functional Any Other
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

Job description:

  • University Graduated with Electrical, Telecommunication or Computer Engineering background
  • 4 to 5 years’ Experience in similar environment
  • Hands-on Experience on Huawei Core Products (MSS, MGW, HSS, SPS, IMS, etc)
  • Advanced Knowledge of GSM/UMTS/LTE architecture, interfaces, reference points, functions and protocols (LTE/IMS knowledge is a plus) at Core Network CS level
  • Functional description of involved NEs: BTS, Node B, BSC, RNC, HLR, STP, MSC, MGW, HLR, SBC, CSCF; CDMA CS, W-CDMA CS, IMS
  • Functional description of MVNO, Roaming, Number Portability
  • General understanding of Traffic & Performance cases
  • Very good knowledge of protocols (MAP, CAP, INAP, ISUP, Sigtran, SIP and Diameter)
  • Knowledge of SIGTRAN, SIP, TCP/IP (L2/L3) based protocols
  • Analyze and interpret traces (protocol analyzer traces and network element traces)
  • Good knowledge of support and supply processes
  • Highly Flexible to support on call roster
  • Good Communication Skills

 

Responsibilities:

  • Second line support with necessary expertise to resolve issues escalated from Front office
  • Handles and analyses Trouble Tickets and recommends timely actions and solutions to Trouble Tickets
  • Collects and analyses required logs and traces during and post fault investigations
  • Handles and executes Change Requests within the stipulated time frame
  • Follows up with the customer to ensure first call resolution and achieves and delivers 100% customer satisfaction
  • Escalates Trouble Tickets to third line multivendor TACs when BO cannot solve them and monitors them until solved
  • Performs second level Preventive Maintenance of nodes
  • Involvement in upgrade/updates of live nodes
  • Develops, maintains and performs L2 Health Checks and scripts as well as technical processes and tools
  • Monitors and Troubleshoots Network performance issues and customer faults
  • Periodically monitors and delivers performance reports in order to reach the agreed KPI’s
  • Participate in internal and external training sessions in order to permanently improve his/her technical skills

 

 

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