• Back Office Core engineer

Industry : Telecom / ISP
Location : Bangalore
Experience Range : 4 - 8 Years
Qualification : Bachelors of Technology (B.Tech)
Not active

Functional: Any Other
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
www.magna.in
Roles and Responsibility :

Job description:

  • University Graduated with Electrical, Telecommunication or Computer Engineering background
  • 4 to 5 years’ Experience in similar environment
  • Hands-on Experience on Huawei Core Products (MSS, MGW, HSS, SPS, IMS, etc)
  • Advanced Knowledge of GSM/UMTS/LTE architecture, interfaces, reference points, functions and protocols (LTE/IMS knowledge is a plus) at Core Network CS level
  • Functional description of involved NEs: BTS, Node B, BSC, RNC, HLR, STP, MSC, MGW, HLR, SBC, CSCF; CDMA CS, W-CDMA CS, IMS
  • Functional description of MVNO, Roaming, Number Portability
  • General understanding of Traffic & Performance cases
  • Very good knowledge of protocols (MAP, CAP, INAP, ISUP, Sigtran, SIP and Diameter)
  • Knowledge of SIGTRAN, SIP, TCP/IP (L2/L3) based protocols
  • Analyze and interpret traces (protocol analyzer traces and network element traces)
  • Good knowledge of support and supply processes
  • Highly Flexible to support on call roster
  • Good Communication Skills

 

Responsibilities:

  • Second line support with necessary expertise to resolve issues escalated from Front office
  • Handles and analyses Trouble Tickets and recommends timely actions and solutions to Trouble Tickets
  • Collects and analyses required logs and traces during and post fault investigations
  • Handles and executes Change Requests within the stipulated time frame
  • Follows up with the customer to ensure first call resolution and achieves and delivers 100% customer satisfaction
  • Escalates Trouble Tickets to third line multivendor TACs when BO cannot solve them and monitors them until solved
  • Performs second level Preventive Maintenance of nodes
  • Involvement in upgrade/updates of live nodes
  • Develops, maintains and performs L2 Health Checks and scripts as well as technical processes and tools
  • Monitors and Troubleshoots Network performance issues and customer faults
  • Periodically monitors and delivers performance reports in order to reach the agreed KPI’s
  • Participate in internal and external training sessions in order to permanently improve his/her technical skills

 

 

A+| A| A-