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  • Escalation Manager

Industry IT
Location Bangalore
Experience Range 4 - 8 Years
Qualification Any Graduate
Not active

Functional IT- Hardware / Telecom / Technical Staff
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

Job Description:

  • Senior stakeholder management (in customer and service management / account management community)
  • SPOC to be designated by Senior operations escalation points in response to customer acknowledgement
  • Coverage hours 24/7 o Training and development of colleagues
  • Technology awareness including LAN and WAN - CCNP ? High level of customer solution awareness
  • Induction of new colleagues and go live facilitation o Ensuring MI coverage
  • Should have commendable knowledge in CCNA routing, switching, MPLS, VPN, LAN, VLAN, WAN, VRF, STP and other major networking concepts
  • Extensive knowledge on routing protocols: BGP, OSPF, EIGRP, HSRP, VRRP
  • Basic knowledge on DSL, VOIP and transmission would be an added advantage
  • Should hold excellent verbal and written communication skills in English
  • CCNA/CCNP/CCIP/ITIL certified candidates would be given preference
  • At least 2 - 3 years of experience in the ITIL driven IT management environment, preferably on the Incident Manager position
  • Good understanding of production IT Environment and IT Operations
  • Very good understanding of Incident Management, Problem Management and Change Management processes
  • Strong multi-tasking, interpersonal and teamwork skills

 

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