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  • BO-Windows

Industry Telecom / ISP
Location Bangalore
Experience Range 3 - 5 Years
Qualification B.E
Not active

Functional IT Software-System Programming
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility
  • Assist in performing risk assessments and security scans on CUSTOMER?s information systems
  • Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities
  • Assist in analyzing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity
  • Identify and investigate anomalous log entries and possible implications on security, integrity and performance of CUSTOMERs IT infrastructure
  • Escalate recommendations to the Manager, IT Architecture and Security
  • Prepare periodic security/risk assessment report and circulate to all relevant stakeholders
  • Liaise with relevant unit/ team/function in carrying out all relevant activities
  • Attend team/divisional/departmental meetings as required
  • Assist in providing technical support to end users of CUSTOMER?s IT network infrastructure organization-wide
  • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk
  • Act as second level of support for escalated issues
  • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved
  • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored
  • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades
  • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors
  • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule)
  • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support
  • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements
  • Liaise with relevant unit/ team/function in carrying out all relevant activities
  • Attend team/divisional/departmental meetings as required
  • Provide guidance and manage the performance of subordinates (where applicable)
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support
  • Perform any other duties as assigned by the Manager, Network Infrastructure Support
  • Ensure the provision of optimal user support on all IT network infrastructures within CUSTOMER
  • Assist in implementing defined work programs and plans in the area of IT security
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