Experience for L3: 10 yrs
Experience for L4: 15 yrs
Notice Period: 15-30days / Immediate
Primary Skills: UNIX/Linux
Secondary Skills: Certification in either Solaris or Linux
Job Description L4 (Expert):
Management level definitions
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Education and Experience
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May have Master’s degree in related field.
- Often holds intermediate-level certification(s) in work field.
- Typically 8 years of relevant experience.
Responsibilities
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Mentor/assist less-experienced team members on complex incidents.
- Identify, mange, and lead escalations through L4.
- Work with others to help manage escalations through L5.
Primary Responsibilities:
Plan | - Perform/interact with Customer for a requirement and customize the Plan based on HP standard reference architecture/Best practices
- Participate with other specific technical services in a Peer review of a customer Plan.
- Consult/Contribute with HP Design and Architecture resources for new emerging technology POC’s
- Deliver draft project timeline/effort estimates for the solution to HP Project manager for customer approval.
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Design | - Participate in Pre-sales/deal engagement discussion
- Design an initial response for a customer requirement using HP solutions.
- Build a final customer design with Business, Financial, Technical and cross-technology document for delivery Operation solution/cost estimates
- Participate in Peer review of design with other specific technical services.
- Assist Pre-sales/deal/ABM in the customer presentation of HP solution/BOM/POC.
- Review on approval/rejection the changes recommended by customer/pre-sales/deal team on a design. Request for POC’s from Architect team if the changes need Lab review.
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Solution Design | - Apply the company's solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/IT infrastructure needs.
- Provide feedback to create new the company solution sets.
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Change order (Upselling) | - Responsible for reviewing the additional scope or new technology migrations as change order requested from Customer.
- Review schedules/deliverables using HP standard Portfolio baselines.
- Assist Client management team to negotiate/approval the change order and effort estimates with customer.
- Deploy the change order using Project management process
- Create delivery ops document to hand-off the deployed environment
- Participate in the customer future planning meeting with roadmaps of emerging technology /CI consolidation analysis/ Resource optimizations and Assist customer/HP Client management team to build sales opportunity.
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Cost Management | - Propose Change orders / Automation Projects/Consolidation, technology Migration projects with ADM/Customer.
- Use HP standard presales costing guidelines for customer requested short term project on HP supported CI's and work with ADM on financials of these out of scope changes.
- Develop automation and standardization on delivery of project to reduce project cost charge-out.
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Vendor Management | - Participate in new and emerging technologies Vendor update that may be applied to customer needs (Technical Reviews)
- Accountable on scheduling/sharing new Release/Feature/concept for Vendor emerging technology trainings/seminars/sessions to Delivery Ops
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Security Management | - Provide input to security policies.
- User access management (UAM).
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Quality | - May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
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Transformation | - Develop a transformation plan and go-live checklist for delivery Organization.
- Manage datacenter migration for fork lift of servers from customer datacenter to HP datacenter.
- Maintain HP infrastructure standards implementation checklist to transform/migrate Customer assets in HP Manage services delivery.
- Review with delivery resources Compliance on Configuration management updates for customer assets
- Co-ordinate delivery Ops RTPA process and review the sign-off on Risk/Impacts on contractual SLO’s for delivery OPS.
- Own transformation project to address risk/impacts and bring customer assets in HP standard to meet SLO targets for a specific technology service.
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Project Delivery Management | - Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas.
- Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics.
- Becoming a trusted advisor to the customers and/or internal businesses/end users.
- Develop and grow assigned customers and/or internal businesses/end users account relationships.
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Architect | - Develop POC with best value for money business proposition and arrange White Paper sessions to Customer CIO’s.
- Owner for HP standard reference architecture library.
- Create POC’s New Release features and emerging technologies.
- Maintain sales solution guides with vendor basic/optional BOM.
- Manage technology roadmaps from POC, Vendor release notes and Vendor new product release conference/Lab review
- Participate in Vendors product release and Lab workshops
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Teamwork | - Lead or work as part of a team, which may be virtual, global, and/or multi- functional, and addressing complex issues.
- Trusted advisor inside technology area and recognized outside team/technology area
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Knowledge and Skills
Desired Skills
- Ability to relate technical applications to business environment, processes and organization.
- Demonstrated leadership skills in a collaborative working environment.
- Well-developed customer relationship skill; ability to understand customers’ needs and develop appropriate solutions.
- Fluency in conversational and technical English, written and spoken.
- Proven project management in matrix organizations and technical IT environments
- Ability to Influence (convince or impress) others order to get them to support a defined course.
- Customer Relationship:
- Finds ways to add value to the customer’s business practice
- Recognizes and overcomes client resistance
- Acts as a trusted technical advisor, invited to participate in strategic committees, helps clients define their business
Mandatory Skills:
- 15 Years of Working Experience on Unix
- Strong Sys Admin Skills – L4
- Should be multi skilled in AIX and Linux – with one of them being the Primary Skill
- Experience in different cluster environment
- Experience in working on SAN Storage esp. EMC Symmetrix
- Experience in Copy Services
- Certification in AIX or Linux
- Excellent Oral and written Communication Skills
- Good Trouble-Shooting / Problem Solving Skills
- Exposure to Data Migration Tools like PlateSpin
- Exposure to Cloud Platform.
- Experience in Design / Architecture.
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