Experience: 5 to 8 Years
Notice Period: 15-30days / Immediate
Primary Skills: Backup Recovery (BuR)
Secondary Skills: Knowledge on IBM TSM or VERITAS NetBackup or EMC Networker orCommVault on installation, implementation & configuration
Job Description Specialist:
Management level definitions
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team member or team leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Education and Experience
- Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- May have Master’s degree in related field.
- Often holds entry-level certification(s) in work field.
- May hold intermediate-level certification(s) in work field.
- Typically 5 years of relevant experience.
Responsibilities
- Apply advanced technical knowledge to operate one or more technology area like Backup administration that are critical or high-risk. Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Primary Responsibilities:
Plan | - Perform/interact with Accounts / Customer for a requirement and customize the Plan based on HPE standard reference /Best practices.
- Participate with other specific technical services of Planning.
- Deliver draft project timeline/effort estimates for the solution to HPE Project manager for customer approval.
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Deploy | - Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
- Review the Customer BOM with Vendor and understand the delivery schedule to update project timelines
- Create detailed Project plan/effort estimates to deploy the Solution.
- Define the customer acceptance checklist and sign-off criteria
- Create delivery/Operation documents for handover solution to ongoing delivery and participate in RTPA process.
- Perform/document customer acceptance tests results.
- Participate in Project sign-off meeting with Customer and project manager. Collect customer feedback on the solution and overall deploy project for specific technology service
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Service Level Management | - Ensure effort and duration metrics are met as per the service catalogue.
- Ensure project manager sign off in case of rework or defects.
- Update and maintain the service catalogue as HPE standards.
- Update and maintain project requirement document, Quality checks for build books, Project artifacts & Closure documents.
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Escalation Management | - Identify potential issues, manage and lead escalations until resolution.
- Ensure no communication gaps while handling escalated situations.
- Mentor L1 & L2 team members in handling escalated situations.
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Solution Design | - Applies the company solutions to meet highly complex customer and/or trade/IT infrastructure needs
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Project Delivery Management | - Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end user’s areas, including transformation.
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Transformation | - Develop a transformation plan and go-live checklist for delivery Organization.
- Manage datacenter migration for fork lift of servers from customer datacenter to HPE datacenter.
- Maintain HPE infrastructure standards implementation checklist to transform/migrate Customer assets in HPE Manage services delivery.
- Review with delivery resources Compliance on Configuration management updates for customer assets
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Quality | - May provide feedback/influence change in internal and/or vendor-provided products/service offerings
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Teamwork | - Work as part of a team, which may be virtual, global, and/or multi-functional.
- Lead teams which address operational processes and policies in work area.
- Seen as a resource to the team in one or more technical or business areas.
- Becoming a trusted advisor inside and outside the team/technology area.
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Desired Skills
- Strong understanding of technology in direct responsibility
- Understanding of other technology sub-areas.
- Project design & implementation.
- Technical project management.
- General Financial Management.
- Vendor Management.
- Microsoft tools. (Project plan, Power point)
- Demonstrated leadership skills in a collaborative working environment.
- Well-developed customer relationship skill; ability to understand customers’ needs and develop appropriate solutions. Acts as a trusted technical advisor.
- Fluency in conversation and technical English (written and spoken).
Mandatory Skills
- Backup Recovery (BuR) specialist knowledge on HPE Data protector or IBM TSM or VERITAS NetBackup or EMC Networker or CommVault on installation, implementation & configuration.
- Deep level knowledge and work experience in handling & configuring entry, mid-range & enterprise level tape libraries, VTL or Store Once or Data Domain.
- Good Presentation skills.
Technical background in one or more of the following is considered as advantage
- Certification (e.g. BUR technology administration) depending on service operations.
- Cross platform skills.
- Domain Knowledge.
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