Primary Skill: Development [Java/Python]
Secondary Skill: Shell Scripting, Performance Engineering
Key Roles and Responsibilities:
Responsible
for the availability, performance, monitoring, and incident response, among
other things, of the platforms and services that our company runs and owns
Make sure that everything
that goes to production complies with a set of general requirements like
diagrams, dependencies of other services, monitoring and logging plans, backups
and possible high availability setups
Analyze customer problems
of high complexity
Assess scope of impact
Mitigate customer impact
due to issues and defines, reviews, and executes work around
Identifies options for
problem resolution and initiates action
Engage others as appropriate
and escalate as required
Provide advice or
training to users about the application systems' functionality, correct
operation or constraints, and corrects user faults
Liaises with various
application development and content teams, customer service teams, and other
software and hardware support teams
Proactively monitors
production and nonproduction environments and/or applications
Provides input for
technical plans and solutions
Provides technical guidance
to less experience staff
Has in-depth knowledge of
a technical discipline or area and provides subject matter expertise
Provides task directions
to other Support staff
Conducts root cause
analysis and correlation of other system and/or application problems of high
complexity
Works on medium to large,
moderately complex projects/issues that require increased skill in multiple
technical environments and disciplines
Leads project planning
sessions with team members where there are projects within the scope of the
support team
Manages multiple and sometimes
competing priorities
Prepares status updates
for customer problems or projects
Regularly communicates
and shares knowledge with rest of the team
Performs actions aligned
with defined standards
Notice Period: 30
Days