• Senior User support - Application Integration

Industry : Insurance
Location : Mumbai
Experience Range : 3 - 5 Years
Qualification : BTech

Functional: Banking / Insurance
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of technology staff augmentation & solutions in the Indian sub-continent. The only staffing company with industry focused verticals, Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. Our 11,000+ associates are proficient in 450+ skill sets, across multi industry sectors. They are ably supported by sophisticated internal tools, an industry leading fulfillment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies it is our constant endeavor to be recognized as a “partner-of-choice
About Company :
Roles and Responsibility :
  • Schedule, administer and monitor robots in the operational environment
  • Serve as Point of Contact for RPA Global Support, get heavily involved in rapid recovery of RPA solutions during production outages, and communicate accordingly to impacted customers
  • Perform root cause analysis and identify solutions to prevent reoccurrences of incidents
  • Participate to support documentation creation, update and sharing
  • Participates and ensure adherence to incident, problem, and change management processes
  • Participate to the continuous improvement of the platform monitoring and production processes
  • Understand and remain fully aware of the business processes automated on the production platform
  • Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives are met
  • Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
  • Provide weekly reporting for the support activities


Experience and Skills Required:

  • Experience overall 4-8 years & Blue Prism 2 years
  • Experience in supporting or developing RPA Solution (Blue Prism would be a distinct advantage)
  • A strong application/user support background with client facing internet and back office applications
  • Strong knowledge on ITIL
  • Excellent communication skills with the ability to present technical concepts to a non-technical audience
  • Willingness to learn complex applications and unique data
Desired Candidate :
ITIL Certifications
A+| A| A-