• Senior User support - Application Integration

Industry : Insurance
Location : Mumbai
Experience Range : 3 - 5 Years
Qualification : BTech
Not active

Functional: Banking / Insurance
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
Roles and Responsibility :
  • Schedule, administer and monitor robots in the operational environment
  • Serve as Point of Contact for RPA Global Support, get heavily involved in rapid recovery of RPA solutions during production outages, and communicate accordingly to impacted customers
  • Perform root cause analysis and identify solutions to prevent reoccurrences of incidents
  • Participate to support documentation creation, update and sharing
  • Participates and ensure adherence to incident, problem, and change management processes
  • Participate to the continuous improvement of the platform monitoring and production processes
  • Understand and remain fully aware of the business processes automated on the production platform
  • Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives are met
  • Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
  • Provide weekly reporting for the support activities


Experience and Skills Required:

  • Experience overall 4-8 years & Blue Prism 2 years
  • Experience in supporting or developing RPA Solution (Blue Prism would be a distinct advantage)
  • A strong application/user support background with client facing internet and back office applications
  • Strong knowledge on ITIL
  • Excellent communication skills with the ability to present technical concepts to a non-technical audience
  • Willingness to learn complex applications and unique data
Desired Candidate :
ITIL Certifications
A+| A| A-