·
Improve quality of service
and business support
·
Followed steps of Incident
Management (IM), which involves logging of defects
·
Identify, Resolution, Closure
and maintain incident management and daily report update to management
·
Prioritizes the incident
& Change depending upon the customer requirements
·
Provide excellent customer
service and delivery of technology services
·
Application used is Axios
Assyst for ticket logging purpose and monitoring
·
Basic knowledge of Windows,
Mainframe
·
Creation/Deletion/Maintenance
of RACF Ids & ACF2 Ids
·
Work on both Incidents & Change
Management.
·
?Resolving users access
issues by taking Remote Assistance and communicate through Instant messaging
,Email and Phone
·
Submission of New User Lotus
Notes Mail box requests, Group Mail box,
Calendar Resources and IBM Lotus Same time Access for users
·
Providing External email
access and Internet Access
·
Should work on both BAUs
& MBAUs and to complete the job within SLA
V 0.0.1