Skills Required:
Security, Routing and
Switching.
Key Roles and Responsibilities:
·
Technical Prime for customer
accounts (multiple) and focus on service improvement plans for customers
·
Incident Management for all
proactive and reactive faults escalated from 1st line
·
Remedy tickets Problem Change
configuration and performance management
·
Incident Management for all
escalated/high server faults
·
Preparation &
implementation of changes on the customer network
·
Ability to manage large
global corporate customers
·
Provide root cause analysis
for all major incidents
·
Interact with internal and
external stakeholders
·
Fast track high severity and
sensitive reactive customer faults
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