Skills:
·
WAN
Technologies: MPLS, IPVPN, DSL, P2P links
·
LAN: VLAN,
VTP, STP
·
ITIL Process
knowledge
Key Roles and Responsibilities:
·
Proactively
monitor customer networks to identify fault occurrences
·
Acknowledge
check and respond to customer fault reports
·
Focus on
in-depth diagnostics and intermittent fault resolution targeted and measured
within defined Vodafone Customer Service Level Agreements
·
CCNA
Routing & Switching experience with technical profile background
·
Experience
in troubleshoot LAN and Wan issues