·
Provisioning of Cisco IPT
voice customer extensions and features Move Add Change and Deletion of Customer
extensions and phone features
·
Provisioning of IPCC agents
and Supervisor
·
Hunt group Creations and
Modifications
·
Configuration in Analog
gateways for analog phones Configuration of Individual and Group Voicemails
Auto attendants
·
Creation of users in Verint
Call recorder
·
Frequent interactions with
Onshore End customers and Account Service managers
·
Process Improvements BCP
situations support etc.