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Provide technical leadership
to team of SMEs
·
Technical Expertise &
Hands on knowledge in SDLC for Network applications like Fulfilment Assurance
Network planning etc
·
Overall knowledge of the E2E
application architecture & data flow systems & solution
·
Technical specialist for
resolving all complex & critical application issues/ challenges faced by
the team
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Accountable for meeting &
improving SLA & KPIs for their application suite
·
Responsible for driving down
the incidents problem trouble tickets service request trends
·
Support on work allocation
·
Expertise in ITIL/ITSM
processes, Strong Skills of UNIX & PL/SQL