·
Provide and implement
solution for end users issues and problems
·
Report SLA KPI Incident
Problem
·
Interface with other functions
for optimizing the services
·
Create strategy and roadmap
to increase footprint of the service
·
Drive cost and efficiencies
identify and deliver CSI
·
Mentor and drive other team
members
·
Develop and lead the design
and develop practice within VSS
Experience and Skills Required:
·
10+ years’ operational
experience in running a globally distributed IT service organization
·
5+ Years of experience in
Information Security
·
10+ years’ experience in
infrastructure management
·
Experience with supplier
management and performance management