Primary Skills: CONTROL M
Secondary Skills: UNIX Admin,
ITIL - Service Operations
Key Roles and Responsibilities:
·
Single point of contact for
the technical tower in front of the customer management
·
Ensure proper communication
and quick resolution as a crisis manager
·
Responsible for Vendor
Management and people management
·
Drives day to day operations
and work plan allocation/management
·
Conduct periodic reviews with
teams
·
Weekly and monthly status
reports to higher management
·
Participate in business meetings
with various stake holders
·
Take corrective actions based
on the customer satisfaction surveys
·
Drive service improvement
programs
·
Ensure adherence to quality /
security standards defined for the engagement Perform Trend analysis
·
Identify top few incidents
and work with respective teams/individual to minimize the incidents
·
Effort estimation/reviews on
need basis for new projects
Notice Period: 15 DAYS