Responsible for advising our customers on the design, build, and
implementation of high-performance, highly available, Splunk searches, reports,
and dashboards
Develop dashboards, reports, and queries that meets established
company standards and baselines
Participate in all functional software and performance test
activities
Provide timely updates and communication to reporting manager
and project management that pertain to assigned project and operational tasks,
including communication regarding adverse or abnormal conditions
Create and document all actions, practices, procedures and
processes pertaining to deployed systems and environments that is
comprehensible across a variety of audiences of varying technical skill
Confer with management, aid in defining the bounds and aims of
system implementations, and provide management with status and progress reports
Participate in the exchange of ideas and information within the
department
Organize verbal and written ideas clearly and use an appropriate
business style
Identify creative ways to reduce cost by streamlining processes
and systems (i.e. modification of responsibilities or consolidation of tasks,
elimination of non-value added processes, or complete re-engineering of
processes and systems)
Assure that procedures and work instructions are efficient and
not redundant
Offer new ideas and suggestions for improvement, identify and
implement new practices and processes that are best in field
Demonstrate a commitment to customer service; anticipate, meet
and exceed expectations by solving problems quickly and effectively; making
customer issues a priority
Ensure 100% adherence to all company policies and procedures
(i.e. Confidentiality, Health, Safety and Quality)
Interpret a variety of instructions furnished in written, oral,
diagram or schedule form
Experience and Skills Required:
Expert knowledge in Splunk version 6.0 and higher
Experience building and supporting dashboards and reports in
Splunk Cloud
Knowledgeable in the use of Sideview Utils, Maps, and other
visualization packages within Splunk to intelligently visualize complex
datasets in an easily comprehensible manner
5 years’ experience in supporting Red
Hat Enterprise Linux (including CentOS) in an environment where mature
governance and operating standards are in place
Experience in writing shell and Perl scripts to automate
critical, repetitive tasks
Strong understanding of ITIL and the ability to articulate its
use in promoting a stable production environment to customers
Ability to interpret and modify data models
Experience working in a matrixed organization
Experience supporting an application or service that is deployed
in multiple geographical locations (2+ years)
Extensive project team experience (3+ years), working in a
remote project
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