Primary Skill: Active
Directory, Exchange Shared Mailboxes, Distribution Lists
Secondary Skill: PowerShell
scripting
Key Job Description/Responsibilities:
Application and user identity
and access administration (including maintaining end user security access rules
and profiles across multiple systems and platforms)
Assisting in policies and
procedures (including staff support for security related to identity and access
incidents and awareness)
Responsible for working
incidents and service requests in ServiceNow within SLA
Assist in reviewing
processes, policies, and standards as they relate to the access and provisioning
principles
Represent Access Services
Team and/or AD Administration Team on related projects
Analyze and resolve
technology and end user incidents during standard business hours and on-call
rotations; Monitor issue resolutions and collaborates with the application
teams, vendors and engineers when necessary to resolve issues
Manage user accounts and
access permissions for Deloitte computer systems and applications by reviewing
user IDs or access request forms to determine if they are accurate, complete,
approved and appropriate. Contact requestor, manager and/or data owner as
necessary. If in order, establish the requested access and notify the user
Must be able to gain
familiarity and understanding with the following technologies: Web-based
applications, VPN, Exchange and Active Directory
Conduct periodic audits of
accounts and access by performing online research and producing reports of
users with access to particular systems or resources. Provide updated user
listings periodically for review or upon request by management or Data Owners
Ensure timely removal or
modification of access based upon termination listings, emergency requests and
change request forms
Develop procedural
documentation for Access Services and Auditing purposes and maintain access
request audit trail. Maintain all records in an orderly fashion
Ensure knowledge obtained in
the resolution of significant incidents is captured into process documentation
and properly trained and communicated to the team
Identify and work with
appropriate referral resource groups (Messaging Operations, Applications
Operations, Information Security, End User Technology Services, Directory
Services, Messaging Operations Technical Support and U.S. Technology Call
Centers) to resolve ongoing or widespread technology issues
Ability to work
after-business hours as required (nights, weekends) due to project needs and
operational emergencies
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