Primary Skills: ITIL, CCNA,
MAJOR INCIDENT MANAGEMENT, INCIDENT REPORT WRITING
Job Description:
Manage & Drive
Telecommunication, Network & IT infrastructure escalated incidents
Support Major / Multiple
incident management
Manage Incident progress
& resolution communications
Establish Internal &
external progress bulletins & Flash reports
Incident progress &
reason for outage/root cause if available
Suggest Improvement action
assignment & tracking
Interface relationship
management
Ad-hoc project ownership /
input where incident management required
Monitoring the effectiveness
of the incident management process and making recommendations for improvement
High impact as Service
Incident Managers drives the high severity escalations of Enterprise customers
V 0.0.1