Primary Skills: Business
Analysis, Expertise in commercials
Secondary Skills: Excellent
communication skills
Roles and Responsibilities:
Effective evaluation of opportunities to improve customer
experience, operational efficiencies & cost
Drive operational and quality capability assessment and
improvement through application of six sigma DMAIC and LEAN principles
Ensure a process measurement system is in place
representing both customer effectiveness and efficiency requirements, with
control plans
Clearly understand and translate customer experience and
operational objectives, strategies and plans into designs and system
requirements
Perform a thorough review of customer and operational
objectives requirement
Lead root cause analysis for systemic process and
operational issues
Work directly with Business / outsourced partners to
achieve metric and process compliance
Develop and maintain system/tool for the root cause
analysis to track process & operational issues
Work on system / tool based alert and tracing system to
drive the efficiencies
Establish regular communication process for conveying
road maps to project teams, stakeholders and sponsors
Experience and Skills Required:
Expert understanding of Commercial / Consumer Tools
Expert understanding of warranty cost metrics
Strong process engineering experience and training
In depth knowledge and experience in process and quality
improvement; Green Belt preferred)
Excellent communication, negotiation and influencing
skills
Demonstrated business analysis skills and ability to work with remote
and virtual teams
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