Design all complex and
non-standard customer access installations
Manage Projects, coordinate
and be the technical liaison and consultant between the coordination team,
contractors, internal and external customers to assist and ensure the smooth
running of customer access project(s)
Receiving tasks set by the
coordination team, quality and feasibility checking of complex and non-standard
customer access installations
Full project management and
design responsibility of all complex and non-standard customer access
installations
To be the initial point
escalation for all installation issues that directly impact Service Delivery
ability to meet and exceed customer's expectations and exception management
issues
Responsible for configuring
& commissioning of complex and customer access services on multiple
delivery platforms to agreed standards before acceptance handover
Coordinate with the external contracting
and internal install resources within Service Delivery ensuring customer
service demands, commitments, expectations, installation builds and augments
are completed to the best cost and meet or better the specified timeframes
agreed to in the work flow management system
Manage the resource
coordination, planning, organization and utilization of staff to meet or better
team objectives for delivery of service. This will also include managing remote
staff and contractors as and when needed
Direct ownership of all
customer access costs, to ensure maximum returns on investment ensuring budgets
are not exceeded
Ensure national installation
standards for build quality, network records, configuration and labelling are
observed at all times
Experience and Skills Required:
Hands-on experience in Access
layer on Optical Fibre/Transmission Networks
Sound knowledge of
telecommunications network technologies and products & services
5+ years of experience in Network
Access layer delivery or support
Being reliable & taking
ownership for end results, as well as the experience of impacting internal &
external customers on the way
Experience in MPLS IPVPN,
Metro Ethernet, PE-CE Local Access, TDM/IP Voice
Knowledge on IT &
Telecommunications terminology, access methodologies and current network
topography
Access layer knowledge on
Fibre/Transmission Networks
·
Telecom Networks
·
Multiplexers
·
Ciena, One Access (IAD),
Extreme Networks,
·
Huawei, Juniper , Cisco
Devices and Modules
V 0.0.1