Should be having Basic level
knowledge on SWD products especially SCCM 2007/2012/CB, HPCAE or Altiris
Ability to clearly relay
technical knowledge to both technical and non-technical people, written and
verbally
Strong planning,
organizational, analytical, and communication skills
Demonstrated aptitude for
providing exceptional customer service
Enhance the technical
expertise of peers via the development of product training, mentoring of new
hires, and team content development
Apply technology to improve
existing products and systems at customers and for internal use
Knowledge on ITIL, Power
Shell and Scripting
Good knowledge on Windows
Server OS and latest Client OS available in the market
Basic knowledge on Packaging
Process and Scripting
Expert level troubleshooting
and need to work on any one of Software Distribution tool (SCCM 2007 /SCCM 2012
/ Altiris / HPCAE.)
Excellent Knowledge on
Windows OS and Ability to create SQL queries
Knowledge on incident
management, handling customer escalations and ability to handle complex issue
on Release, OSD and Infrastructure
Good knowledge on AD and
different AD groups, infrastructure knowledge on the SWD tool
Ability to work on Package
Distribution, Patch management and release management troubleshooting
Effectively handle all the
ITIL Process Especially Escalated Incident Management/Change Management and
Problem Management
Designing and Deploying
medium to large scale SCCM environments (Single to multi-tier sites)
Assess and Analyze current
SCCM environment and provide migration/upgrade solution from SCCM 2007 to SCCM
2012/CB
Interacts with the Chief
engineer to gain an understanding of the business environment, technical
context and organizational strategic direction
Perform product assessments
and make recommendation
Co-ordinates and collaborates
with others in analyzing collected requirements to ensure plans and identified
solutions meet customer needs and expectations
Understands and uses the
appropriate tools to analyze, identify and resolve business and/or technical
problems. Establishes and maintains security, integrity and business continuity
controls and documents
Provide integrated solution
using the existing System Center Configuration Manager (SCCM) with 3rd party
products.
Superior knowledge and
demonstrated technical proficiency in Microsoft Systems Center Configuration
Manager (SCCM) 2007 and 2012/CB
Must have knowledge and
experience in Windows 2000 - 2012 Server & Windows XP/7/8/10