Core system
configuration, gathering and documenting user and process requirements,
functional requirements, and developing technical requirements as needed
Scheduling, coordinating,
and tracking the delivery of enhancements (new functionality), defect fixes,
and code releases in ServiceNow
Monitoring and
communicating progress for application development, testing, and implementation
of all code associated with production releases. Ensuring that changes are
done on time and with proper controls to increase quality and reliability in
both testing and production
Managing various
test environments in which to release code and approve application readiness to
go to production
Working with technical
teams, business partners and project managers to assess determine and mitigate
possible cross impact to proposed releases and schedule project
implementations as well as determine and understand business
priorities and manage expectations to support on-going business needs
Providing “on-going”
support to all customers of the ServiceNow platform as issues are
raised
Experience
and Skills Required:
Development
of workflow customizations
Scripting
capabilities with understanding of “Glide”, “JavaScript”, “Jelly”, and other ServiceNow specific
scripting languages
ServiceNow functionality
and implementation of ITIL processes in Service Now; including Incident
Management, Change Management, Problem Management, Asset Management, CMDB Management,
Service Catalog, etc.,
Management
of standard tools, policies and practices governing the Software Development
Lifecycle through Release Implementation for the Service Nowplatform
Performing
the installation, configuration, design and implementation of compliant
processes, intermediate to advanced trouble-shooting and root cause analysis to
identify and eliminate issues.
Development
and maintenance of release management process
Customizing ServiceNow applications
Rollout of new applications and modules; Configure
Application UI and Workflow
V 0.0.1