• Customer Service Representative

Industry : Insurance
Location : Bangalore
Experience Range : 2 - 5 Years
Qualification : Graduation
Not active

Functional: ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
www.magna.in
Roles and Responsibility :

·         Maintains direct contact with customers before and/or after the sale

·         Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

·         Works with various departments to meet maintenance services sales goals

·         Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management

·         Focus of work may be in pre-sale or post-sales or both

·         Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities

·         Responds to customer inquiries (RMA, status, delivery, etc.,)

Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities
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