·
Maintains direct contact
with customers before and/or after the sale
·
Supports sales team by
developing and maintaining positive customer relations with clients/customers,
which can substantially affect service and/or product revenue(s)
·
Works with various
departments to meet maintenance services sales goals
·
Works with customers
and/or distributors to receive accurate account of equipment failures and provides
reports to management
·
Focus of work may be in
pre-sale or post-sales or both
·
Responds to customer
inquiries to determine appropriate product literature and pricing schedules;
influences production and shipping schedules; recommends price changes based on
company/customer relationship; recognizes new business opportunities
·
Responds to customer
inquiries (RMA, status, delivery, etc.,)
Resolves production scheduling and shipping or invoicing problems;
determines validity of warranty claims and schedules repair resources; changes
production and shipping schedules; and recognizes add-on business opportunities
V 0.0.1