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  • L2 Technical support

Industry IT
Location Hyderabad
Experience Range 2 - 4 Years
Qualification (B.Tech)
Not active

Functional ITES / BPO / KPO / Customer Service / Operations
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

·         Focus on delivering world class customer service to every customer coming at the ITS Walk-up

·         Provides Hardware and Application Support

·         Asset management and tracking of hardware and software

·         Install and configure firm-standard images on laptops & desktops

·         Interface with outside customers and vendors as required

·         Follow direction of immediate supervisors or managers to implement new technology

·         Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements

·         Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution

·         Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship

·         Adhering to existing processes, documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets

·         Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities

·         Performs password resets and workstation management in Active Directory

·         Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems)

·         Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required

·         Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage

Preferred:

·         ITIL Certification

·         Microsoft MCITP Certification

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