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Tech lead IT Applications. Provide technical
leadership to team of SMEs. Support on the skill area : Digital Technologies
SFDC, CPQ, PEGA, PPM
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Technical Expertise & Hands on knowledge in
one or more areas applications / COTS
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Overall knowledge of the E2E application flow,
systems & solution for their application suite
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Ensure timely & accurate reporting of the
alarms & raising of Incidents
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Technical specialist for resolving all complex
& critical application issues/ challenges faced by the team
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Accountable for meeting & improving SLA
& KPIs for their application suite
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Responsible for driving down the incidents ,
problem, trouble tickets, service request trends
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Support on work allocation
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Expertise in ITIL/ITSM processes 10. Strong
Skills of Unix & PL/SQL /Scripting