• Onsite Support Technician

Industry IT Enabled Services
Location Karnataka Bangalore
Experience Range 1 - 5 Years
Qualification BE
Open

Functional Telecom / IT-Hardware / Tech. Staff / Support
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

·         Load Consumables Assist customer for printing

·         Maintain DO & Do Not List at Work Area

·         Keep Printer ready for Customer use by regular status monitoring and doing simple tasks like paper jam removal, follow Contact Center DBD directives to resolve minor issues etc.,

·         Toner or Ink Cartridge or UMK- ordering, tracking and made available to device on time to keep the device under un-interrupted production

·         Carry out preventive maintenance as per PM schedule

·         Coordinate with Contact Center DBD for Device service support

·         Log Break fix call at Contact Center in case of device break down. Keep MPS A/c Focal informed with case ID

·         Capture Monthly utilization click reading as per the shared format and update signed report to MPS - A/C lead with hard Copy as per schedule