·
Load Consumables Assist customer
for printing
·
Maintain DO & Do Not List at
Work Area
·
Keep Printer ready for Customer
use by regular status monitoring and doing simple tasks like paper jam removal,
follow Contact Center DBD directives to resolve minor issues etc.,
·
Toner or Ink Cartridge or UMK-
ordering, tracking and made available to device on time to keep the device under
un-interrupted production
·
Carry out preventive maintenance
as per PM schedule
·
Coordinate with Contact Center DBD
for Device service support
·
Log Break fix call at Contact
Center in case of device break down. Keep MPS A/c Focal informed with case ID
·
Capture Monthly utilization click
reading as per the shared format and update signed report to MPS - A/C lead
with hard Copy as per schedule
·
Maintain uptime of 95% or more as
per A/c SLA on monthly basis
·
Use of onsite stocked spares, and
track of part utilization and status reporting on monthly basis
·
In case of any emergency
situation partners project team (SPOC) must lead and monitor the site activity
to prevent any Customer un-comfort situation
·
Customer / End user satisfaction,
device readiness, timely reports are the key factors
·
Spare and or loaners provided at
site / at partner place would solely be asset.
However, vendor is responsible to ensure proper use of Spare and or
loaners and replenishment of the same on time
·
These spares must be kept in
working condition; availability and condition of spares / loner are subject to
audit
·
Monthly report submission on
stock to Spare / loaners. Toner Cartridges MPS A/c lead
·
Any non-conformation of audit
result would lead to action like, penalty recovery / recovery on damage /
termination of agreement as deemed fit
by management
·
All reports must be submitted to assigned
MPS Project Manager (SPOC)
·
OSA is responsible for managing
the OSA and Break fix calls to meet the customer requirements and SLA without
any delay or business impact
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