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  • Tech Support- L1 Global & L1 India

Industry IT
Location Bangalore
Experience Range 0 - 2 Years
Qualification BE
Not active

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

·         Handling customer calls

·         Troubleshooting on OS (Operating System), Networking and Windows

·         Handling hardware issues- only commercial laptop, desktop, notebook, mouse, keyboard etc.,

·         Transferring calls to concerned department like EMT (Escalation Matrix Team), DOA Team(Dead on arrival) if it is a new products

·         Serial number verification by matching CPU, keyboard, battery, mouse etc.

 

 

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