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Experience with Service Now
configuration
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ServiceNow User Interface -
Configure Navigation, UI, Search and Branding options, Manage Lists and Forms and
Connect collaboration tools
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User Administration -
Configure User Accounts, Groups, and Roles
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Knowledge of ITIL processes
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Experience on ServiceNow
Modules Incident, Problem, Change, CMS, CMDB, Asset, Integration
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Automation knowledge
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Data Management and Reporting
- Working with Tables, Import data, add Configuration Items (Cis) to the CMDB,
and Reporting tools
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Integration with other ITSM
tools 3rd Party tools eMail and web service based integrations
Good
Presentation skills and verbal written communication skills