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  • Network IP_Escalation Management

Industry Telecom / ISP
Location Bangalore,Pune
Experience Range 3 - 5 Years
Qualification Any Graduate
Not active

Functional Telecom / IT-Hardware / Tech. Staff / Support
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

·         ITIL Foundation and CCNA (CCNP Preferable)

·         Strong Knowledge in Fixed Line trouble shooting and Strong Knowledge in IP Networks trouble shooting

·         Escalation Management - Customers/Service Provider/Stake Holders

·         Tracking and Delivering KPI's assigned to individual/Function (RiSLA, MTRS, FCR and TNPS). In addition review meeting with customer/stake holders and service providers when required

·         Supporting Technical / Management issues for shift colleges (Floor In charge)

 

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