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Administration, maintenance
and support of the AWS EC2 instances
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Provisioning of AWS services
- EC2 instances, RDS databases, and S3 storage
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Execution of routine health
checks and monitoring of the AWS environment for critical issues and alerts
(EC2 Instance, RDS, S3, etc)
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Reporting on EC2 instances
utilization and performance issues, availability and other indicators as
defined in our standard reporting approach
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Proactive Patch Management
process to ensure environment is fully secured with latest security OS and
antivirus patches
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Enabling backup and recovery
of S3 snapshots from EBS volumes based on SLA requirements
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End-to-end support for high
severity incidents following client established standard operating procedures
for incident escalation and alerts notifications
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Provide support for root
cause analysis on high severity issues including the identification of
permanent solution or mitigation