• WMS Consultant

Industry : IT
Location : Bangalore
Experience Range : 3 - 7 Years
Qualification : BE

Functional: IT Software- DBA / Datawarehousing
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
Roles and Responsibility :

·         Be able to understand customer issues and take appropriate actions to resolve the same

·         Own and resolve all cases for global customers, adhering to defined SLAs

·         Document learnings and create knowledge articles for repeated cases

·         Replicate and maintain customer environments

·         Maintain knowledge of customer solution and customization

·         Create and Present webinars for customers

·         Participate in SIG forums and share expertise with customers

·         Maintain sense of urgency and swiftness with all customer interactions

·         Act as Technical/Functional POC for all cases

·         Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure

·         Experience in technical support of enterprise applications or Development experience. And demonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)


Skills Required:

·         OS Windows, UNIX, DB - RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL

·         Application Related - Java /C -Basics, JVM Architecture, Basics of Integration, Apache /IIS

·         Web-application - Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have)

·         Cloud Infrastructure - Enterprise, Cloud, Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud Azure, AWS etc.

·         ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce

·         Knowledge of JDA/ other Warehouse Management and Transportation Management Solutions

·         Hands on experience on Integrator, MOCA Architecture and MOCA Language


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