• IT Service Desk - ETL

Industry IT
Location Bangalore
Experience Range 0 - 1 Years
Qualification BE
Not active

Functional IT Software - Network Administration / Security
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
www.magna.in
Roles and Responsibility

·         Resource should be prompt in acknowledging and triaging tickets, assigning them as per SLAs and agreed processes

·         Support Service Management/process related activities performed by the SMO with relevant delivery data

·         Responsible for end to end services for the application cluster/portfolio being managed

·         Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls

·         Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc.)

 

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