• IT Service Desk - ETL

Industry : IT
Location : Bangalore
Experience Range : 0 - 1 Years
Qualification : BE
Not active

Functional: IT Software - Network Administration / Security
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
www.magna.in
Roles and Responsibility :

·         Resource should be prompt in acknowledging and triaging tickets, assigning them as per SLAs and agreed processes

·         Support Service Management/process related activities performed by the SMO with relevant delivery data

·         Responsible for end to end services for the application cluster/portfolio being managed

·         Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls

·         Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc.)

 

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