• Office 365

Industry IT/ Computers - Software
Location Bangalore
Experience Range 6 - 9 Years
Qualification (B.Tech)
Not active

Functional IT Software - Client Server
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

·         4 years of technical experience in Server 2013 /2016 O365 and MS UM Dial-plans.

·         6 Years of technical experience in support Exchange environment

·         Responsible for ongoing maintenance and support of the Exchange 2013/2016, O365

·         Responsible for ownership of escalated incident by L2 team

·         Responsible for incidents and support issues from L3 and above, including Severity 1 incidents, outages & root cause analysis

·         Tracking mails for various issues and reports as per management need

·         Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments

·         Receive escalated, technically complex mission critical issues, and maintain ownership of issue until resolved completely

A+| A| A-