• Office 365

Industry : IT/ Computers - Software
Location : Bangalore
Experience Range : 6 - 9 Years
Qualification : (B.Tech)
Not active

Functional: IT Software - Client Server
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
Roles and Responsibility :

·         4 years of technical experience in Server 2013 /2016 O365 and MS UM Dial-plans.

·         6 Years of technical experience in support Exchange environment

·         Responsible for ongoing maintenance and support of the Exchange 2013/2016, O365

·         Responsible for ownership of escalated incident by L2 team

·         Responsible for incidents and support issues from L3 and above, including Severity 1 incidents, outages & root cause analysis

·         Tracking mails for various issues and reports as per management need

·         Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments

·         Receive escalated, technically complex mission critical issues, and maintain ownership of issue until resolved completely

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