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4 years of technical
experience in Server 2013 /2016 O365 and MS UM Dial-plans.
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6 Years of technical
experience in support Exchange environment
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Responsible for ongoing
maintenance and support of the Exchange 2013/2016, O365
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Responsible for ownership of
escalated incident by L2 team
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Responsible for incidents and
support issues from L3 and above, including Severity 1 incidents, outages &
root cause analysis
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Tracking mails for various
issues and reports as per management need
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Develop and implement
strategies for providing facilitative support resulting in fewer incidents,
increased availability, or accelerated deployments
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Receive escalated,
technically complex mission critical issues, and maintain ownership of issue
until resolved completely