• WPS - Application Support

Industry : Insurance
Location : Mumbai
Experience Range : 4 - 7 Years
Qualification : Graduate

Functional: Banking, Insurance & Financial Services
Job Description
About Us :
Since 1997, Magna Infotech has been a leading provider of Technology Staff Augmentation and Solutions in the Indian Subcontinent. The only staffing company with Industry-Focused Verticals, Magna provides its customers with a comprehensive Talent Management solution specific to an industry, geography or business purpose. Our 10,000+ associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry-leading fulfilment engine and an unparalleled associate engagement and support framework. For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning. With a customer base of 250+ companies, it’s our constant endeavour to be recognized as a “partner-of-choice".
About Company :
Roles and Responsibility :

·         Work as part of global support team for technical support of Shared Service application i.e. Totoro, UDW, and Axial EOD etc.,

·         Hands on support role, individual contributor on L1 & L2 Production Services for Systems

·         Support health checks, application support, incident management and automation initiatives

·         Problem ownership from incident to resolution

·         Root cause analysis & fixes for maintaining and improving system stability

·         Perform timely system health checks and alerts monitoring and take proactive action when issue arises

·         Respond quickly and effectively to clients on support issues and functional queries

·         Release management work closely with development, business and other key stakeholders to deploy upgrades and enhancements to production environments

·         Resolve and track daily production issues, provide for timely information to clients and also to update stakeholders with regards to issue escalations and support automations


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