·
7+ years of experience in
messaging administration
·
Advanced level knowledge of
Exchange 2016, Hybrid
Online Exchange 2016 deployments
·
End to end message tracking and Public folder management
·
Mailbox migrations and Mailbox access configuration
·
Conference room configuration
and troubleshooting
·
Proven customer service
experience and Executive support experience
·
Previous deep-level
troubleshooting experience in an Enterprise IT environment
·
Product closed-loop feedback
into Development organization on product performance and supportability
·
Experience with Windows
2008-2012 Active Directory Domains
·
Domain Name Services
administration and maintenance
·
Creating and populating AD
security groups
·
Understanding of LDAP
configuration and integration
·
Flexibility to work off
business hours shifts (especially during initial onboarding)
·
Flexibility to participate in
on-call rotation as necessary