·
Process product return and
conduct product failure analysis
·
Ensure a high level of
customer service is delivered to all customers, in accordance with customer
support RMA teams objective
·
Handle day-to-day RMA
receiving activities
·
Meet and exceed internal and
external service level agreements
·
Maintain daily productivity /
workflow reports
·
Assist customer service with
RMA automation process as needed
·
Work closely with internal
departments such as sales, order management, operations, customer
service/technical support, revenue as required
·
Maintain update process
document as required
·
Understand compliance and
maintain highest level of professionalism in customer interactions
·
Basic assistance during close
process
·
Demonstrated interest in
learning cross functional activities within AR team
·
Basic understanding of FX
·
Must be Proficient with tools
- Oracle