·
Assist the Project Manager IN ensuring successful initiation, planning, execution and control
·
Completion of a module
through monitoring tracking
·
Analyzing module control
metrics
·
Lead module development, production support
·
Maintenance activities - Ensure
timesheets and invoicing processes are completed on or before the deadline
·
Lead the customer interface for
the module on an everyday basis, proactively addressing any issues before they are escalated
·
Create functional and technical
specification documents
·
Track open tickets/ incidents
IN queue, allocate
tickets to resources and ensure that the tickets are closed within the
deadlines
·
Ensure analysts adhere to SLAs/KPIs/OLAs
·
Ensure that ALL IN the
delivery teams, including self are constantly thinking of ways to do things
faster, better or in a more economic manner
·
Lead and ensure project compliance with Software Quality
Processes and within timelines
·
Draft initial charter and module
plan, create and review functional and technical specification documents.
Monitor
·
Track and analyze module control
metrics
·
Review and consolidate module status
reports
·
Lead and perform ALL activities
related to maintaining successful knowledge management including re usage, accuracy
·
And efficiency
·
Serve as the single point of
contact for the team to the project stakeholders
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