·
Experience in Change
Management, Incident management, Problem management, Configuration management
·
Understand the client Change
management policy
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Work with team members in
India and global stakeholders to implement the Change management policy via tools available
(ServiceNow)
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Provide regular status to
Senior Developers / Managers
·
Preparing MIS and reports
(Business objects experience)
·
Flexibility to work under
other Service Management areas such as Problem /Incident/Configuration