·
Provides a telephone and
email advice service to all managers and employees, on all HR policy and
process queries
·
Actively seek and deliver
continuous improvement through process and system efficiency
·
Acts as the primary contact
in the first instance for all employees / line managers providing a first class
remote HR consultancy service on all HR policies and processes
·
Uses a case management tool
to manage workload and to pass cases to other teams where appropriate
·
Provides consistent advice
and information against defined service levels
·
Coaches and develops the
skills and competencies of line managers in how to improve the performance of
their people, providing consistent tools and guidelines
·
Actively improves own
individual capability through continual professional development
·
Exchange ideas and
information effectively, to explain ideas and concepts in a concise and logical
way