·
Provide 24x7 1st line assure
activities supporting all areas of Real Time Operations
·
Carry out 1st level
diagnostics on service, identify understand & resolve incidents/alarms
within pre-defined technical or time based criteria across the end to end service
·
To clear soft faults and
drive the clearance of hardware faults
·
Test and liaise with
customers, internal and third parties
·
Proactively monitor customer
networks to identify fault occurrences
·
Acknowledge, check, and
respond to customer fault reports
·
Focus on in-depth diagnostics
and intermittent fault resolution targeted and measured within defined Customer
Service Level Agreements