·
Responsible for handling
customers IT service requests Related to Shared folder, Exchange services
De-Provisioning, remediation, problem solving and delivery aspects
·
Takes ownership of the timely
completion of the customer request
·
Provisioning Standard Service
Request, Bulk & project activities
·
Liaison with stake holders
for necessary approvals to ensure the process is completed within the SLA
period
·
Automation & Process
enhancement
·
Follow up on the queries and
ensure timely processing
·
Resolves and/or escalates
complex matters to the Manager in a timely manner
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