·
Respond to dealer Direct /
Export customer queries on order status
·
Resolve and register the
parts appearing in grief resolution
·
Communicate dealers /
customers regarding obsolete / replacement parts
·
Co-ordinate with Product
Support Marketing group for pricing of parts
·
Co-ordinate with Global
Purchase / warehouse for expediting parts supply and shipments
·
Communicates estimated ship
dates, providing shipping and tracking information
·
Arrange special
transportation when required by co-coordinating with warehouse
·
Communicate to dealers the
details of daily shipments and get confirmation
·
Expediting orders having
co-ordinate logistics efforts to determine best solution
·
Communicate to GP, SCM /
Warehouse for effecting stock transfer of parts to be dispatched along with
units
·
Timely execution of Export
orders with proper export documents, satisfying customs guidelines
·
Daily Reports, Monthly
Reports, Business Plan Vs Actual sales short falls Report, Pending Customer Orders
Report Special Reports etc.