·
Responsible for applying end
to end governance on all changes activities
·
Attend Customer CAB calls and
drive change activities across various teams
·
Interface with technical
teams, customer, service managers, project managers and other change management
functions for successful implementation of changes
·
Single point of contact for
strategic customers
·
Has the technical acumen to
manage changes
·
To ensure changes are
implemented with standard lead times and minimum impact to customers
·
Has excellent attention to
detail, and is able to
provide accurate and consistent levels of support
V 0.0.1