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Translating functional
specifications into logical, competent-based technical designs
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Develop IT Service Management
solutions using products such as ServiceNow by customizing the product using
technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and
CSS
·
Proven ability to configure
ServiceNow using Utilize Business Rules, Client Scripts, advanced UI Policies,
Workflow editor, ACLs and Script Includes and UI Scripts to fulfill
requirements, including knowledge of and experience with JavaScript/GLIDE,
HTML5
·
Development of custom Service
portal pages/widgets to support the Business Organization
·
Assists ServiceNow System
Administrators with incident resolution, as needed
·
Assists ServiceNow junior
developers in developing/customizing applications on ServiceNow platform
·
Conduct code walkthrough,
code review of junior team members' code
·
Comply with ServiceNow best
practices to maintain system compliance
·
Creates comprehensive and
well-structured test plans and suites; Estimates, prioritizes, plans, and
coordinates testing activities
·
Identifies, documents, and
tracks software defects. Performs thorough regression testing of resolved
defects
·
Participating in User Access
Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and
fine-tune the solution
·
Manages Update Set creation
and migration to Test and Production environments
·
Leads ServiceNow maintenance,
upgrade planning and administration
·
Vendor coordination for
ServiceNow product defects
Experience and Skills
Required:
·
3+ years of experience with
ServiceNow Development
·
Proven experience on
ServiceNow ITSM suite, PPM module and Case Management module
·
Proven experience in
integration of ServiceNow with other IT applications
·
Strong requirements gathering
experience; Creates and Maintains the ServiceNow solution documentation
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