·
4+ years of Production
support and/or Development experience
·
Good knowledge in ServiceNow
ITSM suite consultation, implementation, design and development
·
Strong technical background
in designing and engineering custom solutions/applications in ServiceNow
·
Good knowledge in Java script,
Glide Ajax, script includes, UI policies, RESTAPI, workflows, email
notifications, business rules, reports and gauges, scheduled jobs, background
scripts, server and client scripts, access controls, import sets and migration
of update sets between different environments of ServiceNow
·
Good understanding in
configuring the ServiceNow instance for various ITIL processes like Incident,
Problem, Change, Service Request and Knowledge Management. Rich experience in
Content Management, UI pages and Service Level management
·
Hands on experience in
ServiceNow instance upgrades and scheduled maintenance activities
·
Database platforms SQL
Server/MySQL and good understanding of PL/SQL Concepts
·
Strong scripting skills in
bash, PowerShell, and/or Python, scripting language
·
Working knowledge of Linux
and Windows operating systems
·
Passionate in providing high
quality customer service and learning new technologies
·
Strong and confident
communicator with good interpersonal skills
·
Able to take the initiative
to investigate and follow-up with various stakeholders to resolve issues
·
Solid understanding of
release, deployment, and change management processes
V 0.0.1