• SOC Analyst

Industry IT
Location Andhra Pradesh Hyderabad
Experience Range 4 - 9 Years
Qualification (B.Tech)
Not active

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

·         Act as the main interface point between Service Delivery Managers and SOC service teams

·         Act escalation point for all advanced security incident escalations from L2 analysts

·         Responsible for all SOC shift activities

·         Perform review and final sign off-of all runbooks and playbooks

·         Assign and prioritize tasks/tickets to the SOC shift team

·         Manage ticket queues including escalation of outstanding tickets, tickets requiring updates, and escalation of open tickets where necessary

·         Provide guidance on process and procedures specific to the clients monitoring environment

·         Responsible for meeting Service Level Agreement (SLA) requirements

·         Ensure quality standards are being met by doing ticket audits and reviewing and completing shift turnover logs

·         Responsible for leading SOC shift handover calls

·         Provide continuous improvement and on the job training (OJT) for SOC analysts

·         Manage PTO requests and other schedule issues that impact SOC operations

·         Coordinate with Cyber Security Engineers to resolve Security information and event management (SIEM) health issues

·         Coordinate with Service Delivery Managers (SDMs) to enforce specific client requests and provide monitoring updates

·         Coordinate with SDM to process and complete non-JIRA incidents

·         Monitor and provide feedback/guidance on incident tickets on trends, patterns and anomalies

·         Point of escalation for operations/security issues

·         Ensure quality of FMS SOC service delivery, including policies and Service Level Agreements are met

·         Assist with analytic investigative support of large scale and complex security incident

·         Communicate SOC client service delivery issues to SDM and coordinate remediation

·         Attend client calls as and when needed to assist SDMs with dissemination of security and event information

·         Familiarity with tools such as: IDS/IPS, DLP, Proxy, WAF, EDR, AV, MVM, Sandboxing, FWs, Threat Intel, Pen Testing, APT

·         Analysis of network data (e.g., packets, logs) and endpoint data (e.g., logs, malicious artifacts) in both structured and unstructured methods using SIEM and various tools

·         Review SOC reports and deliverables

·         Manage security event investigations, partnering with other teams as needed

·         Actively seek self-improvement through continuous learning and pursuing advancement to a SOC Manager

·         2+ years working in a SOC and/or strong security technology operations experience

·         Certified Information Systems Security Professional (CISSP), Certification in Certified Intrusion Analyst (GIAC), Continuous Monitoring (GMON), Certified Ethical Hacker (CEH) or equivalent

·         Able to work shifts on a rotating basis for 24/7 operational support

·         Experience in security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss


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