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Knowledge and Skills required
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Excellent communication skills in Thai, Indo-Bahasa,
Malay-Bahasa
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Good customer handling skills with ability to provide
exceptional support experience
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Understanding Customer requirements
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Willingness to go extra mile to make sure customer issue is
resolved
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Ability to involve all the required teams to resolve customer
issues
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Technical knowledge on Personal Systems added advantage
·
Responsibilities and Duties Follow-up on remotely resolved
issues by interacting with customer in Thai, Indo-Bahasa, Malay-Bahasa
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Drive Customer experience through excellent customer handling
skills
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Work with various stake holders, support groups to ensure
technical solution and customer satisfaction
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Collect customer feedback and share it with required stake
holders
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Reduce Customer dissatisfaction by providing assurance in
customer's local language
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Contribute to sNPS improvement by understanding customer
requirements
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