• Service Desk

Industry Insurance
Location Karnataka Bangalore
Experience Range 3 - 5 Years
Qualification Bachelor of Engineering (B.E)
Open

Functional IT Software- Network Administration / Security
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility
  • Job Title : Service Desk – PA Level ( Bangalore )
  • Location : Bangalore
  • Experience : 3 –  5 Yrs
  • Notice Period : 0 – 10 Days

 

  • Primary Skills : 

 

Service Desk –

 

  • Secondary Skills :

 

Job Description here Good communication skills and candidate preferred Troubleshooting

 

Key Roles & Responbility :

 

  • Interact with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Updates ticket logs with resolution notes
  • Properly escalate unresolved issues to appropriate resolver groups
  • Provide prompt and accurate feedback to users
  • Refer to Knowledge base resources to provide accurate solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with users to ensure successful closure of reported issues
  • Document technical knowledge in the form of notes and operating manuals

 

Job Description


  • Interact with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Updates ticket logs with resolution notes
  • Properly escalate unresolved issues to appropriate resolver groups
  • Provide prompt and accurate feedback to users
  • Refer to Knowledge base resources to provide accurate solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with users to ensure successful closure of reported issues
  • Document technical knowledge in the form of notes and operating manuals

 

 

 

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